Privacy Policy

Data Privacy Policy GuestWave

GuestWave is a product of Hummingbird Data Group B.V. (hereinafter “GuestWave”) works with databases from renowned partners and customers. Working with and exchanging data and personal information obviously requires monitoring and compliance with all current legal rules and codes of conduct regarding privacy and security. 

Privacy and security have been important to GuestWave from the get-go. We work strictly in accordance with the Dutch and European legislation on the protection of personal data. GuestWave only makes data available to customers who are active in the EU and must
comply with the local (Dutch) and European legislation. This ensures that personal data is protected by the local (Dutch) and European rules and regulations. The rights of consumers are guaranteed in the organization of GuestWave. GuestWave will always honor requests for the removal of personal data or access to the origin of data. GuestWave’s Privacy Officer always answers such questions as quickly as possible. 

GuestWave’s Privacy Officer can be contacted by e-mail at: [email protected]

GENERAL TERMS AND CONDITIONS

Our general terms and conditions are available at www.guestwave.nl/terms-of-services/

PRIVACY STATEMENT

CONSENT By using this site or a product or service of GuestWave, you agree to the terms of this Privacy Statement. Whenever you submit information via this site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Statement.

COVERAGE 

This policy covers how GuestWave treats personal information that GuestWave collects, holds and receives, including information related to customer past use of GuestWave products and services. Personal information is information about customers, potential
customers, GuestWave website users, and others who may provide information that is personally identifiable, such as, name, address, email address, date of birth or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of
entities that GuestWave does not own or control or to people that GuestWave does not employ or manage.

PERSONALLY IDENTIFIABLE INFORMATION COLLECTION AND USE 

GuestWave may gather information related to the use of its products and services, registration of a user account on the GuestWave website, or in the course of standard business practices. Personal identifiable information (“PII”) is collected from such parties only
after obtaining consent, which is obtained when such parties are prompted for information when requesting product information, downloading a trial version of a product, registering a new user account, registering a product, purchasing a product or service, or contacting customer support. GuestWave may collect usage statistics to enable GuestWave to improve user experience and allocate internal resources. Purchasing GuestWave products or services requires a customer to provide certain personal information and enter into an agreement and data processing agreement, both under the applicability of our general terms and conditions. Nothing herein is intended to modify the terms in such an agreement nor our general terms and conditions.

We process the personal information for carefully considered and specific purposes, such as (the services of) identification validation, identity verification and fraud prevention for us and our clients, which uses are in our legitimate interests to enable us to enhance the services we provide, which we believe also benefits our clients and users. This is in accordance with Article 6(1)(f) of the GDPR, subject to a balancing test to ensure our interests are not overridden by yours.

INFORMATION SHARING AND DISCLOSURE

GuestWave does not rent or sell personal information for marketing purposes, or share personal information that is provided to it, except when GuestWave has obtained explicit permission, or under the following circumstances:
• Responses to subpoenas, court orders or legal process; or to establish or exercise GuestWave’s legal rights or defend against legal claims.
• Personal information is transferred in the event the product or service is acquired in its entirety by another entity. GuestWave shall issue a notification before information is transferred and becomes subject to a different privacy policy.

INFORMATION COLLECTED DURING DATA PROCESSING
Information transmitted by users to the GuestWave servers as part of data processing functions of its products or services is retained only to the limited extent necessary to complete the associated processing functions of the products or services. Any collected information and data during the use of a product or service will only be retained after explicit consent of the specific user, i.e. for future use of the same product or service by that user.

USER ACCOUNT INFORMATION USE
GuestWave reserves the right to send certain communications relating to its products or services, such as service announcements, administrative messages, feedback requests that are considered part of routine technical support procedures. 

SECURITY
GuestWave takes appropriate steps to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. All personnel are trained on the appropriate use of PII and they are kept trained with
advances in personal security and best practices. GuestWave operates an up-to-date information security policy and is certified in accordance with the ISO 27001 security standard.

GuestWave’s security measures include:
– Access control and authorization of employees. All employees are obliged to maintain confidentiality
– Use of secure server centers
– Use of data processing agreements
– In-house Privacy Officer for questions from consumers and structural consultation with and advice from an independent data protection expert.
–  Use of a secure environment for secure exchange of files In the context of privacy and security, GuestWave does not send or receive any data by e- mail. GuestWave always uses a secure online transfer environment.

GuestWave employees can, for connecting to our services you can use after entering into an agreement and data processing agreement with us, create an account for you immediately, after which a username and password are provided to you via various channels. All in place to keep the data secure and the privacy guaranteed.

CHANGES TO THIS PRIVACY POLICY

This policy may be subject to updates. Any material future changes or additions to the processing of personal information as described in this policy affecting you will be communicated to you through an appropriate channel. For example, we may place a prominent notice on a service site or email you to let you know of an updated policy