Functionality
Guestwave has been developed specifically for vacation parks, campsites and hotels who are looking for an efficient, safe and personalized guest experience.
- This platform is ideal for businesses that:
- Want to reduce their administrative burden
- Want to optimize the customer journey
- want to focus on data-driven marketing strategies.
A platform built for the ultimate hospitality experience
The only digital platform you need to increase guest satisfaction and maximize revenue.
What can Guestwave do?
- Quick and easy check-in: Guests can enter their information in advance, reducing wait times and physical paperwork.
- Data management and control: Through collaboration with Hummingbird Data Group, every data entry is checked and validated for a secure and reliable process.
- Marketing and CRM functionality: The guest information collected provides opportunities for targeted marketing and a personalized customer journey.
- Linking with existing systems: Seamless integration with systems such as Booking Experts, Mews, ANWB and Camping Comfort.
- Easy Entry: Wait-free access to accommodations and facilities, such as barriers and digital locks, for an effortless experience.
eKYC
With its integrated eKYC (electronic Know Your Customer) functionality, Guestwave provides fast and reliable identity verification for guests:
- Quick onboarding: Within minutes, a guest can register and identify themselves, including all necessary identifications.
- Reliable data verification: Linking with Hummingbird Data Group keeps data accurate and up-to-date.
- Efficiency: eKYC functionality reduces the administrative burden on the business, giving receptionists more time for personal attention.
What are the benefits?
For Recreational Enterprises
- Efficiency in operations: Automation enables faster check-in and higher guest satisfaction.
- Reliable data verification: Through integration with Hummingbird Data Group, guest data is always securely managed.
- Reduced administrative burden: Less paperwork and faster onboarding.
- Data-driven marketing: By using customer information intelligently, companies can implement targeted actions and better serve their guests.
For Guests
- Pre-identify from home: Guests can enter all their information at home, which simplifies arrival.
- Improved guest experience: No waiting at reception; the stay begins immediately.
- Easy Entrance: Guests are given automatic access to their accommodations and facilities.
- Security and privacy: Guests have full control over their data, with the option to delete it when desired.
